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Customer Support

Online Customers

For questions related to orders placed on janmarini.com (shipment status, product questions, order returns, etc.) please speak with Customer Service at (888) 695-2611

JanMarini.com Return Policy

Licensed Resellers

Approved Jan Marini Skin Research Resellers, please contact Technical Support at (800) 347-2223

Product Usage

For questions about the correct way to use Jan Marini Skin Research products, please contact Technical Support at (800) 347-2223

Warranty on Products

We warrant and guarantee product quality and will replace any defective product purchased through this site or from authorized resellers, provided the product has not expired and has been used as directed. We will not warrant, guarantee, or replace product purchased from unauthorized resellers or through other unauthorized, illegitimate, or unverifiable channels.


We can be reached Monday through Friday (except holidays) from 8:00am to 5:00pm Pacific Standard Time at +1(408) 620-3600.

Jan Marini Skin Research, Inc.
5883 Rue Ferrari
San Jose, CA 95138